Human error underscores need for strong technology insurance

To err might be human, but not having the right technology insurance in place is one error no business ever wants to make. With more companies becoming reliant on technology, it is increasingly important for those organizations to invest in comprehensive policies.

Whether a data breach occurs from human error or from an outside source, a business needs to be able to recover quickly to reassure customers and resume daily operations.

Minnesota's new online health insurance exchange program, MNsure, recently suffered its own data breach. According to the Minneapolis Star Tribune, an MNsure employee sent an email to an insurance broker. Attached to the email was the personal information of 2,400 insurance agents. The data included Social Security numbers, names and business addresses.

A company spokesman released a statement on the matter, saying the organization was taking the incident very seriously.

"While it appears that this incident was accidental, MNsure will conduct a thorough investigation to fully understand the nature of the incident," the official said. "MNsure has a data privacy policy in place, and this employee's action was a violation of this policy."

The agent who received the information, Jim Koester, explained to the news source that even though the employee spoke with him over the phone and walked him through how to safely delete the information, the entire situation was very unsettling. Koester questioned how clients of MNsure could be sure that their information would never fall into the wrong hands.

Unfortunately, no organization can ever completely guarantee that an error will never occur. But, by working with commercial insurance specialists who understand the intricacies of technology insurance, they can work toward a quick recovery.

 

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